All markets have technical service specialists on hand to advise printers and end users on technical matters. They are recruited and trained with the objective of ensuring that they understand as much about our customers’ business as they do about our own. Their in-depth knowledge, not just about paperboard, but also about printing processes and packaging technology, is invaluable for both pro-active support and troubleshooting.
Our market based technicians are complemented by the equivalent functions at the mills and by extensive laboratory and research facilities at our production units in Sweden and the UK. Contacts with other specialist trade and professional bodies, on whose expertise we are able to draw, further increase our knowledge of the market.